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  • Hemma Varma, Senior CSR Manager Europe at Marriott Hotels, at the SustainAbility office

    The SustainAbility London office regularly invites practitioners from within our network to speak to the team over lunch to share insights from both their own work and on the sustainability landscape at large.

    We were delighted to have Hemma Varma, Senior CSR Manager Europe at Marriott come in to talk to us about their sustainability strategy. Hemma’s focus is on managing partnerships with charities and advocacy groups, driving employee engagement and supporting Marriott’s 20/20 youth vision. With 350,000 staff worldwide and hotels in over 72 countries, the depth and diversity of sustainability issues that Marriott faces are vast, touching practically every facet of the corporate social responsibility spectrum.

    Beginning as a family run business in 1927, Marriott has always stuck to its roots, placing great importance on community engagement and adopting the view that what it takes from the community, especially in terms of employees, it should give back. The founder’s philosophy, “Take care of our associates and they will take care of the customers” is now a widely accepted way of thinking in business but Marriott was embracing this value long before the terms ‘CSR’ or ‘employee engagement’ even existed. …

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  • Flickr image by Bill Gracey

    For over 25 years, companies have valued our ability to serve as their early warning system—to interpret emerging issues and trends in the sustainable development agenda and help them anticipate, understand, and respond to shifts in the business landscape. Our Ten Trends for 2015 series distills SustainAbility’s thinking over the past year and forecasts the issues that will shape the sustainable development agenda in 2015. This is the third in our series of blogs expanding upon these trends.

    Earlier this year SustainAbility identified global water stress, water demands that exceed water availability, as one of ten key sustainability trends for 2015—both as a supply chain risk for companies as well as an issue of political and economic significance to countries. In the trends summary, we highlighted the World Economic Forum’s identification of “water crises” as one of the top ten issues of greatest concern to the global economy in 2015. Just a few months into 2015 and with World Water Day approaching this Sunday, March 22, it’s evident that the global water crisis is indeed a critical issue with extreme water stress in Sao Paulo, Brazil and across California as just two examples.

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  • Froosh's Fruit Farm Programme in action

    This piece was originally published in the spring issue of Radar Magazine – Issue 06: The Place of Sustainability.

    Anna Hagemann Rise, Froosh Group Communications and CSR manager, interviewed for a different role but within minutes she and the CEO were talking politics and it ended with him asking if she would like to run the Fruit Farm Programme. She talked to Zoë Arden about the fruit smoothie company’s connections with the countries from which it sources.

    Zoë Arden: What is the Fruit Farm Programme and what does it mean for Froosh?

    Anna Hagemann Rise: A couple of years ago, the Fruit Farm Programme was a side project. Now it’s something that all the countries that we operate in want to be involved and I’ve spent the last two years building the programme to bring Froosh’s staff to the farms where our fruit is grown. In 2014, we did seven trips, and we have 11 planned for 2015. I invite media, customers, and people in the public sphere who share our values. It’s not just about trips but to build the political message. I also present once a week at either a conference or a university, explaining the political mission of the company – trade not aid. …

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  • Flickr image by Brent Flanders

    Our recently released research See Change: How Transparency Drives Performance proposes a solution to the stalled state of sustainability reporting and transparency. See Change highlights three key elements that must be addressed in order to gain the most value from transparency and reporting efforts: materiality, valuation of externalities and integration. This is the second in a three-part series, which was originally published on GreenBiz, to explore those elements.

    In the first article in this series, we explored how materiality enables companies to focus their transparency efforts and leverage the value of sustainability reporting. The second important element of transparency is valuation of externalities. After identifying and prioritizing the most material issues, companies should account for externalities: the unintended indirect consequences associated with an economic activity for which the costs have not been accounted.

    Valuing externalities, such as the full cost of GHG emissions or the upstream environmental benefits of choosing a recycled material, allows a company to understand and present a comprehensive picture of its role in society and the environment. …

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  • Apple CEO Tim Cook's public coming out in 2014 highlighted the issue of LBGT workplace discrimination. Image © CC Mike Deerkoski

    For over 25 years, companies have valued our ability to serve as their early warning system—to interpret emerging issues and trends in the sustainable development agenda and help them anticipate, understand, and respond to shifts in the business landscape. Our Ten Trends for 2015 series distills SustainAbility’s thinking over the past year and forecasts the issues that will shape the sustainable development agenda in 2015. This is the second in our series of blogs expanding upon these trends.

    While gender diversity continues to frame the narrative on diversity within a company’s workforce, stakeholders and companies are shifting their focus to more holistic interpretation. This includes fostering other dimensions of inclusion such as race, ethnicity, sexual orientation and disabilities.

    In 2014 a number of tech companies including Yahoo, Google, Facebook, Twitter and Amazon publicly disclosed their diversity figures, bringing attention to the underrepresentation of women and ethnic minorities in the industry. While the tech industry has lagged behind other industries on the diversity front, the rise in disclosure of diversity data by these companies signals that, beyond examining their environmental and social impacts, these companies may be turning an inward lens onto their own workforce. A recent article in the Harvard Business Review posits that with various reporting frameworks and guidelines promoting improved non-financial reporting, significant insights will come from human capital reporting to provide investors and regulators with information on how companies create value over time. …

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  • Flickr image by Bill Keaggy

    From economists to politicians, from consumers to scientists, plenty of people agree that the current approach of many businesses is not sustainable.

    We’ve talked about the sheer obviousness of this point, as have many other thinkers and doers working on this challenge. But when it comes to discussing this with people responsible for key decision within these companies, it is frankly a bit awkward. Even for consultants like us who are engaged specifically to talk about this stuff, it doesn’t always feel okay to come right out and say it.

    We can discuss the most material issues, engage diverse stakeholders, or develop ambitious goals, all with the intent of nudging decisions in the right direction. But rarely do we come right out and say: Enough already. If significant talent and money at this company aren’t directed towards addressing the challenge and adapting, we’re not going to make it.

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  • An increasing number of workplaces are embracing future fit practices including flexible working and benefits for employees. © iStockphoto

    For over 25 years, companies have valued our ability to serve as their early warning system—to interpret emerging issues and trends in the sustainable development agenda and help them anticipate, understand, and respond to shifts in the business landscape. Our Ten Trends for 2015 series distills SustainAbility’s thinking over the past year and forecasts the issues that will shape the sustainable development agenda in 2015. This is the first in our series of blogs expanding upon these trends.

    Several developments last year—such as calls for banning zero-hours contracts in the UK, the escalation of the living wage issue in the US, UK, and parts of Asia, and initiatives by corporates to address root causes of inequality—have brought into sharper focus the question: What does the workplace—when it’s fit for the future—look like?

    The reality of an ageing workforce in developed economies is profoundly shifting how businesses reconfigure working practices and accommodate a multi-generational workforce. McDonald’s has warned that Europe faces a future of stunted growth unless employers take measures to bring young people and older workers into the labour force. Several companies that have focused on adapting their business practices to accommodate older workers are seeing financial returns and productivity gains. For example, since retailer B&Q began actively recruiting store clerks over the age of 50, its staff turnover is six times lower, while short-term absenteeism has decreased by 39%. Unilever UK estimates that it gains six euros in productivity for every one euro spent on a wellness program designed to prolong the working life of its older employees. …

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  • Flickr image by Greg Foster

    SustainAbility’s recently released research, See Change: How Transparency Drives Performance, proposes a solution to the somewhat stalled state of sustainability reporting and transparency. “See Change” highlights three key elements that must be addressed in order to gain the most value from transparency and reporting efforts: materiality; valuation of externalities; and integration. What follows is the first of a three-part series that will explore those elements.

    Most sustainability reports contain vast quantities of information about a company’s environmental and social impacts. While this generally means an increase in transparency, it also has led to lengthy, costly and minimally read reports. The resources devoted to gathering data and creating narratives ultimately are not bringing enough value to companies and their stakeholders. How can we improve these reporting efforts and ensure that the powerful data and narratives in these reports are leveraged to inform decisions? …

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  • Image © 38 Degrees

    This piece was originally published in the autumn issue of Radar Magazine – Issue 05: Unusual Activists.

    38 Degrees is one of the UK’s biggest campaigning communities, with over
    2.5 million members. Members link up online and offline to discuss and vote on which issues the organisation campaigns on together. Zoë Arden talked to Maddy Carroll, Director of Campaigns at 38 Degrees, about the rise of ‘people-powered’ movements.

    Zoë Arden: Can you tell me about how the organisation started?

    Maddy Carroll: 38 Degrees started in 2009 when the political establishment kept talking about widespread apathy amongst the British public. But the public wasn’t losing interest in politics, they were losing faith in politicians; they still cared very much about the issues. 38 Degrees came out of a model of campaigning that started in America with an organisation called MoveOn bringing large numbers of people together to campaign on issues they care about.

    The ‘Stop Forest Sell-Off Campaign’ that started in 2010 was a very big moment for 38 Degrees. It was a campaign that really went to the heart of so many people in the country – preventing the sale of national forests to private companies. …

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  • Flickr image by Wayne Wilkinson

    Labels can be tricky and distracting things. “Corporate citizenship,” “corporate social responsibility,” “shared value,” “triple bottom line,” “sustainable development,” and “sustainability” are just a few of the terms used by the broad array of professionals nudging business to play a positive role in society.

    It may seem a bit tenuous for someone in the full-time employ of an organization called “SustainAbility” to make such a pronouncement, but in keeping with the rose-by-any-other-name-would-smell-as-sweet philosophy, I suggest the discussion about labels be set aside for good and that 2015 be embraced as the year of The Obvious.

    It is obvious, for example, that soiling your home—literally the dwelling in which you live, or figuratively the community from which you and others draw water, breathe air, produce food, and go about day-to-day life—with toxic substances that can quickly or slowly kill you is, well, a pretty bad idea. …

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  • This piece was originally published in the autumn issue of Radar Magazine – Issue 05: Unusual Activists. The interview was conducted by Mark Lee and Chris Guenther.

    In the spirit of this issue’s theme covering different types of campaigning, SustainAbility’s Executive Director Mark Lee and Director of Research Chris Guenther interviewed Aaron Frank of Disney about the recent launch of its corporate citizenship platform Be Inspired. Having worked alongside GlobeScan to help Disney develop the platform last year, we were interested to learn how the company is communicating the meaning and purpose of Be Inspired to internal and external stakeholders, and to hear what role Aaron thinks companies have in campaigning for sustainability.

    Mark Lee / Chris Guenther: Aaron, before we plunge into this interview, can you explain your role and how you came to Disney?

    Aaron Frank: I am Director of Corporate Citizenship, Insights and Integration at The Walt Disney Company (Disney). Our team develops and monitors overall citizenship strategy at Disney, including spearheading the recent development of Be Inspired. We also deliver cross-cutting citizenship work like stakeholder engagement, impact measurement, and reporting. …

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  • Flickr image by Dennis Wilkinson

    Reporting on an unsustainable business model

    As I was reviewing the selections for “best report” for Corporate Register’s 2015 Reporting Awards I found myself thinking, enough is enough. The most recent round of finalists includes British American Tobacco (BAT). It is true that the company is doing progressive things and has long been used as an example of a highly transparent company in a challenging industry. But if we want to create a sustainable future, can we continue to give plaudits to companies that lead in transparency and disclosure yet have fundamentally unsustainable business models? …

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  • Sustainability reporting is stalled. Companies are spending too much time and too many resources creating lengthy reports that few read. However, sustainability reporting and transparency have also brought many benefits, helping companies manage key environmental and social impacts and build trust and credibility with stakeholders. And yet, we are failing to tap into the potential value of reporting and transparency – value that could provide vital information to more directly inform decisions that drive better business and societal outcomes.

    Our latest research which launched today, See Change: How Transparency Drives Performance, proposes a solution. Informed by over 50 interviews and a survey of nearly 500 sustainability practitioners, See Change features three key elements of transparency, six case studies, and a practical tool. Specifically, the Transparency Advancement Tool guides companies to develop their transparency efforts by focusing on what is strategically important (i.e., materiality), valuation of externalities, and integration….

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  • Flickr image by d2s

    This piece was originally published in the autumn issue of Radar Magazine – Issue 05: Unusual Activists.

    California’s Silicon Valley, a global epicenter of the high tech industry, is becoming the central focus of a national debate around the representation of women and minorities in technology companies. …

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  • Flickr image by andres musta

    This piece was originally published in the autumn issue of Radar Magazine – Issue 05: Unusual Activists.

    Global human rights violations have risen in the last decade and unless governments act to introduce stronger binding mechanisms and companies start viewing human rights compliance as an essential part of corporate accountability, progress on human rights will remain slow. …

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  • Flickr image by Doc Searls

    As Climate Week drew to a close last month, the media and sustainability experts lauded the private sector for its can-do attitude towards addressing climate change. That level of action is especially welcome coming from the thousands of companies calling for a global price on carbon.

    That increasing level of commitment and action from companies must also be applied to water scarcity challenges. From droughts in California and Ohio to the continuing water shortages in India, water scarcity will become only more pressing and affect billions more people with each passing year. …

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  • SustainAbility Research Director Chris Guenther recently caught up with John Elkington, Co-Founder of SustainAbility and Founding Partner and executive chairman of Volans, about the launch of John’s recently published book, The Breakthrough Challenge. In addition to the book, they discuss the dilution of the sustainability agenda, the shifting role of the Global C-Suite, and the upcoming Breakthrough Decade.

    Chris Guenther: SustainAbility has closely tracked–and frequently discussed with you–your work on Breakthrough Capitalism, which you framed at the first Breakthrough Capitalism Forum in May 2012, and subsequently in the Breakthrough and Investing in Breakthrough reports. How have these ideas evolved to what is now represented in The Breakthrough Challenge, and what specifically drove you and Jochen Zeitz to write the book?

    John Elkington: I had no plans to write another book, Chris, having only recently published my eighteenth, The Zeronauts: Breaking the Sustainability Barrier. But then I got an invitation from Sir Richard Branson’s foundation, Virgin Unite, to attend a small roundtable outside Geneva. On the second day, Jochen Zeitz walked in and, I have to say, there was electricity between us around our thinking and ideas. I didn’t give it much more thought, but a couple of months later he got in touch and suggested writing a book together.

    When Jochen and I spent some days together, the book evolved further. The Virgin Unite meeting we originally attended proved to have been the gestational event for what became The B Team, a not-for-profit initiative founded and co-chaired by Sir Richard Branson and Jochen, and where I am on the Advisory Board. The idea is to bring together a global group of leaders to create a future where “the purpose of business is to be a driving force for social, environmental and economic benefit.” …

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  • Sustainability reporting is stalled. That is, reporting is simply not driving as much impact as it could.

    This is not to say that reporting has not evolved since its early days or led to important and useful information and action. It certainly has. Companies that have been monitoring and reporting on an array of social and environmental issues spanning many years have created numerous baselines, data sets, subject-matter expertise and collaborative relationships upon which to build.

    Impact-wise, reporting has enabled efficiency gains, informed stakeholders about key issues, enhanced corporate reputations, and started to inform some investor decisions. …

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  • Janet Voûte, Global Head of Public Affairs, Nestlé

    This interview was originally published in the summer issue of Radar Magazine – Issue 04: Better, Connected.

    After 15 years in strategy consultancy with leading firms Bain and Company and The Boston Consulting Group, Janet Voûte moved into public health as CEO of the World Heart Federation. She then spent two years as Partnerships Adviser at the WHO and became Global Head of Public Affairs at Nestlé in December 2010.

    SustainAbility has been working with Nestlé since 2006 on Creating Shared Value reporting, stakeholder engagement and strategy, and most recently arranged the company’s fourth stakeholder convening in London. Rob Cameron spoke with Janet about the increasing importance of speaking the language of both business and NGOs and Nestlé’s stakeholder engagement journey.

    Rob Cameron: How would you characterise stakeholder engagement when you arrived at Nestlé?
    Janet Voûte: I arrived a few years after the terminology and thinking around Creating Shared Value (CSV) at Nestlé had been launched, and the focus on being the leading nutrition, health and wellness company had been clearly defined. Additionally, the Chairman and the Public Affairs team had also agreed upon nutrition, water and rural development as priority areas for action. …

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  • Mask wearing has become a common sight in downtown Beijing. Taken April 2014 © Chris Wash.

    An abbreviated version of this piece was originally published in the summer issue of Radar Magazine – Issue 04: Better, Connected.

    The Chinese government’s declarations of environmental concerns as first-order priorities have a spotty history in heralding imminent change, due largely to uneven enforcement on a state and local level. So one could be forgiven if the flurry of actions announced in the first half of 2014, which include statements by a government advisor that the country will set an absolute cap on carbon dioxide emissions for the first time and adopt a revised Environmental Protection Law (the first in 25 years) imposing harsher financial and criminal punishments to polluters, is viewed with scepticism. But stakeholder activity to hold the government accountable for their environmental stewardship, whether by protest or product offering, has risen too. We have seen more signs of environmentally-sparked protests, like one fought over the construction of an industrial plant in Guangdong province or another that incited a riot in Hangzhou over plans to build Asia’s largest waste incinerator project, take place this year….

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